Privacy Policy

Valid from May 2024

This privacy policy applies to www.armoniedellago.it owned and operated by Harmonies of the Lake. This privacy policy describes how we collect and use information, including personal information, that you provide on our site: www.armoniedellago.it. The notice also describes the choices you have regarding the use of your personal information, how you can access it, and how to change it.

Data collection

The personal information we collect includes:

Your full name, e-mail address, phone number, and home address;
Information about your stays, including arrival and departure dates, special requests, and your service preferences (preference on rooms, amenities, or other);
Information you provide about your marketing preferences or when participating in surveys, contests, or promotional offers;

You can also choose what personal information you wish to provide to us. If you choose not to provide certain details, however, this may affect some of your transactions.

Information we collect automatically

When you use our site, we automatically collect information, some of which may be personal information. For example: language settings, IP address, location, device settings, device operating system, log-in information, time of use, requested URL, status report, user agents (such as browser version information), browsing history, result (visit or reservation), user reservation code, type of information viewed. We may also collect data automatically through cookies. For more information about how we use cookies, click here.

Collection purposes

We use your personal information for the following purposes:

A. Reservations: we use your personal information to complete and manage your online reservation.
B. Customer support: we use your personal information to provide you with customer support
C. Reviews: we may use your contact information to invite you by e-mail to leave a review after your stay. This can help other travelers choose their ideal accommodation. If you submit a review, it may be published on our website.
D. Marketing activities: we also use your data for marketing activities as permitted by law. When we use your personal information for direct marketing purposes, for example commercial newsletters and marketing communications about new products and services, or about offers we think you might be interested in, we will include an unsubscribe link, which you can use if you no longer want to receive such messages in the future.
E. Other Communications: there may be other times when we will contact you by e-mail, mail, telephone, or text message, depending on the contact information you have provided. We may contact you for the following reasons:
- a. We may have to respond to or handle a request you sent.
  b. If you have not completed an online reservation, we may send you an e-mail with an invitation to finish the reservation. We believe this is a useful additional service that allows you to move forward with a reservation without having to search for lodging again or re-enter reservation information.
  c. When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with our site. We believe this additional service is as useful to you as it is to us, as it allows us to improve our site based on your feedback.
F. Statistics, improvements, and research. We use personal data to conduct research and analysis and may involve a third party to do so. We may share the results of such searches, including with third parties, in an anonymous and aggregate form. We use your personal information for statistical purposes, to improve our services, to make your user experience better, and to increase the functionality and quality of our online travel services.
G. Security, fraud detection and prevention: we use information, including personal information, to prevent fraud and other illegal activities. We also use this information to investigate and detect fraud. We may use personal data for risk assessment purposes and security issues, for example, through user authentication. For these purposes, personal information may be shared with third parties, such as law enforcement agencies or outside consultants, in accordance with applicable regulations.
H. Legal and Legal Compliance Purposes: in certain instances, we may use the information you provide (including personal information) to manage and resolve legal disputes or litigation, for government investigations and compliance audits, or to enforce contracts or comply with requests made by law enforcement agencies, as required by law.
If we use automated means to process personal data that produce legal effects or have a significant effect on you, we will implement measures necessary to safeguard your rights and freedoms, including the right to obtain human intervention.

Legal principles

For purposes A and B, we rely on the performance of a contract: the use of your data may be necessary in order to implement the contract you have with us. For example, if you use our services to make an online reservation, we will use your information to perform our obligation to complete and manage the reservation under the contract between us.
For C-H purposes, we rely on legitimate interests: we use your information for our legitimate interests, for example, to provide you with the most suitable content on our site, emails and newsletters, in order to improve and promote our products, services and content on the site. We may also use your information for administrative, legal, or fraud detection purposes. When we use personal data for our legitimate interests, we will always balance your rights and interests regarding the protection of your personal data with our rights and interests.
Regarding purpose H, we also rely, where possible, on our obligation to comply with current regulations.
Where necessary and in accordance with applicable law, we will obtain your consent before processing your personal information for direct marketing purposes.

If necessary and in accordance with current regulations, we will ask for your consent, which you can remove at any time by contacting us at the addresses mentioned at the end of this policy.

If you do not want to consent to data processing in the manner described in purposes C-F, but no system is in place to override consent (e.g., through your browser settings), as far as possible, contact info@armoniedellago.it.

Data Sharing

Booking.com: We partner with Booking.com B.V., located at Herengracht 597, 1017 CE Amsterdam, The Netherlands(www.booking.com) (henceforth Booking.com) to provide you with an online booking service. We provide the site content and reservations are made with us, while the management of the reservations themselves is the responsibility of Booking.com. The information you enter on this site will then be shared with Booking.com and its affiliates and may include your name, contact information, payment details, the name of guests traveling with you, and any preferences expressed during the booking process.
To learn more about the group of companies to which Booking.com belongs, visit the About Booking.com section.

Booking.com will send you a booking confirmation, an e-mail before your arrival and information about the area and our facility. Booking.com also provides international customer support from its offices every day, 24 hours a day, in more than 20 languages. Sharing your information with Booking.com’s global customer support will enable it to respond to you should you need help. Booking.com may use your information for technical, analytical and marketing purposes as described inBooking.com’s Privacy Policy. Because of this, your information may also be shared with other companies that are part of Booking Holdings Inc. for analytical purposes, to provide offers regarding the world of travel that may be of interest to you, and to provide you with personalized service. If required by law, Booking.com will ask for your consent. If your data were transferred to a country outside the European Economic Area, Booking.com will make contractual arrangements to ensure that your personal information is protected under European law. If you have questions about Booking.com’s processing of your personal information, please contact dataprotectionoffice@booking.com.

BookingSuite: Your personal information may be shared with BookingSuite B.V., located at Herengracht 597, 1017 CE Amsterdam, The Netherlands, the company that operates this site and suite.booking.com.
Other service providers: we use service companies to manage your data on our behalf. Such management serves the purposes described in this policy, for example, handling reservation payments and sending marketing materials for supporting analytical purposes. These service providers are bound by confidentiality agreements and do not have permission to use your personal information for other purposes.
Relevant authorities: we share personal data with law enforcement and other government authorities when required by law or when absolutely necessary for the detection, prevention, or prosecution of fraud or crime.

International data transfer

Transmission of personal data as described a this notice may involve international transfer of information to countries whose data protection laws are not as detailed as those within the European Union. Where required by European legislation, we will only transfer personal data to entities that offer an adequate level of data protection. In these situations, we will make contractual arrangements to ensure that your personal information is protected according to European standards. You may request a copy of these agreements using the contact information below.

Security

BookingSuite relies on special procedures to prevent unauthorized access to data, as well as its misuse. We use appropriate industry systems and procedures to safeguard the personal information you provide to us. We also rely on security procedures and technical and physical restrictions in order to prevent access to and use of personal data held on our servers. Only authorized personnel may access personal data while performing their work.

Data retention

We will retain your personal information for as long as necessary for the provision of the service, in accordance with applicable laws, for the purpose of handling any disputes with any third party, and in any case for as long as necessary for the purpose of carrying out our activities, including the detection and protection of fraud or other illegal activities. All personal information retained will be subject to the requirements of this Privacy Policy. If you have questions about specific data retention periods, please contact us using the contact information below.

Your choices and your rights

We want you to be in control of how we use your personal information. You can do this in the following ways:

you can ask us for a copy of the personal information we hold about you;
you can inform us of any changes to your personal information or you can ask us to correct any of the information we hold about you;
in specific situations, you can ask us to delete, block, or limit the processing of your personal information that we hold, or object to particular ways in which we are using your personal information; and
in specific situations, you may also ask us to send the personal information we hold about you to a third party.

Where we use your personal information with your consent, you can ask us to withdraw that consent at any time and in the manner required by applicable law. In addition, where we process your personal information on the basis of legitimate interests or the public interest, you have the right to object at any time to the use of your personal information in the manner provided by law.

We rely on you to make sure your personal information is complete, accurate, and up-to-date. Inform us promptly of any changes or inaccuracies in your personal information by contacting info@armoniedellago.it. We will handle your request according to current regulations.

Questions or complaints

If you have any questions or concerns regarding the handling of your personal information, or if you wish to exercise your rights under this policy, you may contact us via info@armoniedellago.it. You can also contact your local data protection authority with any questions or complaints.

Changes to the Disclosure

Since our activities may be subject to change, this privacy policy may also be changed. If you would like to be updated on any changes to this policy, please visit this page periodically to view any updates. If we make substantial changes or modifications that impact you (for example, when we start processing your personal data for purposes other than those outlined above), we will contact you before we start.